Delete Your Account

You can delete your VaultMind account in either of two ways:

• In the app: open Settings, choose Account, then select Delete Account and confirm. Deletion starts immediately.
• By email: send a request to support@biggermindgroup.com from the email address linked to your account, with the subject 'Delete my VaultMind account'. We will verify the request and confirm once deletion is complete.

Before deleting, consider exporting any documents you still need — deletion is permanent and your vault contents cannot be recovered afterwards.

Your vault is stored on your device, so deletion clears it from two places — your device and your account:

• On your device — all stored documents and files, identity records, private notes, expiry dates, reminders, categories, family profiles, and AI-generated organisation are permanently removed from the app's storage.
• Your account — your account record and authentication details are deleted.
• Encrypted backup — any encrypted backup we hold for account restore is removed. Encrypted backups you have saved into your own iCloud or Files remain under your control for you to delete.

On-device deletion happens immediately. Removal of your account and any encrypted backup we hold is completed promptly, and residual copies in rotating backups are purged within 30 days.

We retain a minimal set of records only where the law requires it or where it is necessary for security:

• Transaction and subscription records required for tax, accounting, and financial compliance.
• Records of fraud prevention or security incidents linked to the account, where retention is necessary to protect our users and services.
• A record that a deletion request was made and fulfilled, so we can demonstrate compliance.

Retained records are kept only as long as the relevant legal obligation requires, are limited to the minimum necessary, and never include the contents of your vault — which we cannot read in any case.

If you have any questions about deletion, or want to confirm the status of a request, contact support@biggermindgroup.com. We acknowledge deletion requests within 2 business days.