Traveluxe
Support
Answers to the most common Traveluxe questions, and direct lines to our team for everything else.
How do I make a booking?
Send your requirements to support@biggermindgroup.com or book through the Traveluxe app. Tell us what you need — dates, locations, passengers, and preferences — and our team will confirm availability, pricing, and details before anything is charged.
What happens if my flight is delayed?
We monitor your flight using the flight number on your booking and adjust your pick-up time automatically. For airport transfers, waiting time caused by flight delays we are tracking is not charged.
Can I change or cancel a booking?
Yes. Contact us as early as possible and we will accommodate changes wherever we can. Cancellation windows and any fees are stated in your booking confirmation; partner services such as hotels and restaurants may carry their own conditions, which we always pass on transparently.
What can the concierge arrange?
Restaurant tables, event tickets, private tours, gifts, last-minute logistics, and bespoke requests that do not fit a category. If it is legal and possible, our concierge team will find a way — and will be honest with you when something cannot be done.
Do you handle corporate travel?
Yes. We manage executive transfers, roadshows, and ongoing travel programmes for teams and leadership, with consolidated billing, confidentiality, and a single point of contact. Email support@biggermindgroup.com to set up a corporate account.
How are payments handled?
Payment terms — deposit, prepayment, or payment on completion — are confirmed at booking and processed through secure payment providers. We do not store full card numbers.
How is my personal information handled?
With discretion. We collect only what is needed to arrange your journeys and share details with service partners solely to fulfil your bookings. See the Traveluxe Privacy Policy for the full picture, or email privacy@biggermindgroup.com for data requests.
Contact us directly
For bookings, changes, and anything not covered above, email support@biggermindgroup.com. For data access, correction, or deletion requests, email privacy@biggermindgroup.com.
Booking enquiries are answered within a few hours during business hours, and within 1 business day at all other times. Urgent on-the-day travel matters are prioritised. Privacy and data requests are acknowledged within 2 business days and completed within 30 days.
Questions about this page?
Our team is happy to help with anything relating to Traveluxe, your data, or your account.