Support

On your device. VayMind is local-first: your documents, notes, and records are saved in the app's private storage on your phone — not uploaded to our servers. Your vault stays on your hardware, under your control.

Your vault lives on your device and can be locked with Face ID or Touch ID, on top of your device's built-in data protection. On supported Apple devices, VayMind encrypts your backup before it reaches iCloud, and keeps its key separately in iCloud Keychain. We never sell your data or use your documents for advertising.

On supported Apple devices, encrypted iCloud backup starts on by default when iCloud is available. VayMind encrypts the vault on your device first, and the backup key is stored separately in iCloud Keychain. You can turn backup off, back up manually, restore, or delete the iCloud copy in Settings.

As little as possible. We use a secure authentication service (Supabase) to manage your account sign-in — essentially your email — so you can create an account and log back in. We do not store the contents of your vault on our servers. Encrypted backups are saved to your own iCloud account on supported Apple devices.

When you add a document, VayMind can use AI to suggest a name, file it into the right category, and detect expiry dates — so a scanned passport lands under Identity with a renewal reminder set automatically. To do this, the relevant document content is sent securely to our AI provider (Google Gemini) only to process that request; the results are saved on your device. Your documents are not stored on our servers and are never used for advertising.

Anything that matters: passports and IDs, contracts, certificates, insurance policies, warranties, receipts, medical letters, property documents, and more. Secure categories for identity, finance, property, health, and travel keep everything organised, and private notes cover the details that are not documents at all.

VayMind detects expiry dates in documents you add (or you can set them manually) and notifies you well before passports, visas, insurance policies, and subscriptions run out. You control reminder timing in Settings.

The family vault lets you manage documents for your household — partners, children, and dependants — in clearly separated profiles, all stored on your device. You should only store records for family members you have the right to manage.

Subscriptions are billed through your app store account. To manage or cancel, open your device's subscription settings (on iPhone: Settings, then your name, then Subscriptions), select VayMind, and choose the option you need. Cancelling stops the next renewal; you keep access until the current period ends.

You can delete your account in the app or by emailing support@biggermindgroup.com. The full process, including what is deleted and what may be briefly retained, is described on the VayMind Delete Account page.